Build an operation that grows with your business.
Running a successful services company isn’t easy, but you’re doing it.
The tricky thing about a successful services company is that each evolution of growth requires updated strategy, processes, and workflows.
Client-facing teams regularly leave 15-30%+ in potential net profit on the table due to inconsistency, scope creep, miscalculated resourcing, or leadership being overly involved. As you grow in size and complexity, this gap grows as well.
We help growing client services teams identify where their workflows have broken in the growth, where current processes are costing them time, capacity, and margin; and then work alongside them to fix it.
More growth doesn’t have to mean more complexity.
When you scale from $500K to $1M, or from $3M to $5M, or from $10M to $25M, the bar is raised for how you run your client facing experience. Clients expect more, there’s more headcount to manage, and cash flow is something that might keep you up at night (“why are we making more money than we ever have but we’re still in the red?”).
When you scale at such a rate, core activities become more difficult. Work is harder to predict, senior people get pulled into the day-to-day, capacity is usually a guess (at best), and timeline predictions have more errors.
This presents as “we’re understaffed”. That’s rarely the issue.
You just need a better way for your current team of rockstars to work together.
We help you build that plan.
Make it visible, make it clear, make it better.
Phase 1: Blueprint | Free Workflow Mapping Session
Experience our methodology firsthand before you invest.
Bring us a critical or painful workflow. We’ll map out how this work is moving through your business by highlighting handoffs, dependencies, unknowns, risks, automation opportunities, etc.
We’ll deliver a color coded blueprint following the session.
Phase 2: Client Services Audit
The most overlooked stage of improving client services is capturing what’s happening currently.
We perform a full project management tool analysis and host 1on1 confidential interviews at all levels of your org chart to uncover opportunities for more time, capacity, and margin. Or, where operational debt is threatening your next phase of growth.
Analysis of your project management data
1:1 interviews with your team
Delivery/process analysis
Margin and resource analysis
You leave with a prioritized roadmap on where to start and why it matters.
Phase 3: Implementation Partnership
The chief reason companies procrastinate on their operations? Time.
The 128 Collective exists so you and your team can keep the business running while we apply operational upgrades in parallel.
We step in as an extension of your team and implement the improvements identified in your roadmap, while your team stays focused on client delivery.
We build and implement:
Delivery workflows
Roles + ownership
Capacity modeling
Resource allocation
Project lifecycle
Handoff architecture
Escalation rules
Change management
Communication systems
Margin-focused dashboards
Operating cadence
And we sequence the work to minimize change fatigue and drive adoption.
You get an operating system that grows with your business.
Common Margin Recovery Flags We Fix
Projects consistently run over budget
Teams are always busy but profits are shrinking
Scope creep is becoming the norm
Clients ask for updates you can't answer quickly
Work gets stuck waiting on someone
Work rely on one person remembering everything
Teams duplicate work or redo work
Too many manual tasks
Deadlines are regularly missed
Team capacity is a guessing game
Delivery costs keep increasing
Reporting takes hours instead of minutes
Every client engagement feels different
New hires take months to become productive
Technology isn't talking to each other
You suspect AI or automation could help, but don't know where to start
When You’re Better Served By a Specialist
You trusted us to help your business. Our promise is to not bite off more than we can chew. The following is a list of items that are occasionally surfaced in our analyses, and we believe there are pro’s out there who will get you further. We’ve compiled a thoroughly vetted list of trusted companies and will help match you with a referral for your exact use case as needed.
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Charlie Covert
Emotive Strategic
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OpsanaHR
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Mermaid Marketing
Perlee Digital
Delta Digital
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Kung Fu Marketing
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Perlee Digital
SafeMode Studios
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Phil Gerard, Sales Xceleration
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Decimal
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Analytics4Growth
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Anchor & Oak Strategies
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TR Edwards Consultancy
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The Lazy Millennial
How can we help your team do exceptional work without drowning in the day-to-day?
Let’s turn your strategy into systems that actually move the needle.
Delivery Maturity Assessment
Where does your delivery model stand?
Ten quick questions across capacity, profitability, visibility, consistency, and scalability — so you can see exactly where growth will get harder, and where it won't.
What this usually looks like
Your priority right now
Your delivery snapshot
Strongest area
Focus area
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Case Studies
Our Proven Impact
From system overhauls to event planning support, we’ve helped leaders transform messy operations into streamlined ones, and turn ambitious ideas into projects that actually get done.
Managing a $1.1M Website Replatform Project
Scrum Master & Project Manager for a higher ed client upgrading multiple of their domains to the Optimizely platform to improve user experience and increase annual enrollments from prospective students.
Increasing conversions by 211%
They wanted to focus on bottom of funnel tactics, because their assumption was that most people they could bring in through paid ads were already very warm leads, and pretty much ready to purchase.
Let’s Stay Connected
Follow along for insights, strategies, and a behind-the-scenes look at how we help businesses thrive.
